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Careers

1. Head of Manufacturing

Full-time  •  In-person  •  Reports to the co-CEO

About the Role

Seen Nutrition is seeking a Head of Manufacturing to lead and scale the operational backbone of the company across manufacturing, inventory, procurement, logistics, fulfillment, and supply chain management. This is a highly hands-on role for someone who enjoys being deeply involved in execution, process improvement, and production oversight.

The ideal candidate is comfortable traveling regularly to co-manufacturing facilities (currently in Ohio and Rochester, NY, with others to come), overseeing production runs in person, troubleshooting operational issues on the ground, and building scalable systems. This person will help transform a growing startup operation into a highly organized, efficient, and repeatable business.

Responsibilities

  • Oversee day-to-day operations across manufacturing, fulfillment, logistics, procurement, and inventory management

  • Travel regularly to co-manufacturers and production facilities to oversee production runs, quality control, process execution, and operational efficiency

  • Coordinate directly with co-manufacturing partners to ensure timelines, production standards, ingredient availability, and packaging specifications are met

  • Create, implement, and maintain detailed SOPs across production, fulfillment, inventory handling, shipping, and operational workflows

  • Track raw materials, packaging materials, finished goods inventory, shipping materials, and production usage across multiple locations

  • Manage ingredient and packaging purchasing, forecasting, and reordering to ensure uninterrupted production

  • Maintain inventory tracking systems 

  • Oversee procurement, warehousing, shipping logistics, and distribution operations

  • Manage relationships with 3PLs, freight providers, ingredient suppliers, packaging vendors, and operational partners

  • Negotiate vendor pricing, operational contracts, and other costs associated with operations

  • Monitor operational KPIs (key performance indicators) including inventory accuracy, production yields (and waste), shipping costs, fulfillment timing, and waste reduction

  • Support production scheduling across multiple partners and facilities of multiple products (including the Original Calcium Chew and Calcium Chew +K2 in various size packaging)

  • Ensure warehouse organization, inventory accuracy, and safety compliance standards are maintained

  • Partner closely with the founders to align operational execution with company growth goals, as well as develop written reports and visual dashboards to present to Seen leadership 

  • Partner closely with Marketing and Seen co-founders to align our operations with marketing initiatives, ensuring that we have adequate inventory during major marketing pushes. 

Qualifications

  • 4+ years of operations, manufacturing, supply chain, or logistics experience

  • Consumer packaged goods (CPG) and/or eCommerce preferred

  • Experience working directly with ingredient suppliers, co-manufacturers, and production facilities

  • Strong understanding of inventory management, procurement, shipping logistics, and operational systems

  • Experience building SOPs, operational workflows, and scalable processes

  • Highly organized with strong attention to detail for quality, timeline, and all the various details that go into manufacturing and shipping a physical food product

  • Comfortable traveling regularly for production oversight 

  • Ability to work independently and solve problems in fast-moving environments

  • Strong communication, leadership, and vendor management skills

Preferred Experience

  • Experience with Shopify and DTC operations

  • Familiarity with GMPs, food safety standards, and FDA-regulated products

  • Experience managing inventory across multiple warehouses and/or fulfillment locations

  • Experience supporting both wholesale and direct-to-consumer operations

  • Pre-tax health health insurance contribution

  • Employee stock incentive opportunity

How to Apply

Send your resume and a short note about why you're interested in this position to hello@seennutrition.com.

Seen is an equal opportunity employer. We welcome applicants of all backgrounds and especially encourage applications from women, people of color, and members of other groups underrepresented in tech and CPG.

 

2.  Customer Experience Lead

Full-time  •  In-person  •  Reports to the co-CEO

About the Role

We're hiring a Customer Experience Lead to own the customer service experience at Seen. You'll be the first point of contact for every customer inquiry — by phone, email, and direct message — while also building the tools, workflows, and processes that allow our customer experience to scale without losing the personal touch.

Beyond customer service, this role owns our internal operations stack and our affiliate program. You'll be the person who keeps the systems behind the scenes running smoothly and who builds the partnerships that drive growth through our affiliate channel.

Responsibilities

Customer Service & Satisfaction (Primary Focus)

  • Own end-to-end customer service across phone calls, email, and direct messages.

  • Respond to customer inquiries promptly and professionally, ensuring every interaction supports satisfaction and retention.

  • Resolve issues, complaints, and escalations with empathy and accuracy, partnering with internal teams as needed.

  • Be the trusted point person for the customer relationship at Seen.

  • Track customer service KPIs (response time, resolution time, etc.), report to Seen leadership any possible issues or concerns, continuously improve the experience.

Customer Service Systems & Processes

  • Build and maintain the systems, tools, and workflows that power our customer service operation.

  • Develop and continuously refine response templates, SOPs, escalation playbooks, and knowledge base content.

  • Evaluate, implement, and administer customer service software (helpdesk, ticketing, phone, live chat).

  • Identify and remove friction in the customer journey through process and system improvements.

  • Train teammates on customer service processes as the team grows.

Internal Systems Management

  • Own administration of the internal tools that support customer experience and operations, including Shopify, Recharge, and the customer service platform.

  • Manage integrations between platforms and ensure data flows cleanly across systems.

  • Identify gaps, inefficiencies, and manual workarounds in our internal systems, and lead solutions.

  • Partner cross-functionally to ensure internal systems support the needs of marketing, ops, and leadership.

  • Maintain clear documentation for all internal systems, processes, and SOPs.

Affiliate Program Management

  • Own our affiliate program end to end: recruit, onboard, and manage affiliate partners.

  • Manage program terms and oversee payouts.

  • Track affiliate performance and continuously optimize the program for ROI and growth.

  • Build long-term relationships with top-performing affiliates.

  • Partner with marketing and the community manager to align affiliate activity with brand strategy and creator programs.

Customer Insights & Continuous Improvement

  • Track patterns in customer inquiries, issues, reviews, and complaints to surface recurring problems.

  • Share operational insights with product, marketing, and leadership to drive improvements upstream.

  • Use data from customer service and internal systems to identify opportunities to improve the overall customer experience.

Qualifications

  • 2+ years of experience in customer service, customer experience, customer operations, or a related role. DTC or subscription experience strongly preferred.

  • Proven experience handling high volumes of customer inquiries across phone, email, and digital channels.

  • Hands-on experience with customer service software.

  • Demonstrated experience building or improving systems, SOPs, and processes from scratch.

  • Comfortable owning and administering internal tools and tech stacks.

  • Excellent verbal and written communication; able to maintain a consistent, on-brand voice in real time.

  • Strong organizational skills, process-oriented mindset, and the ability to juggle multiple workstreams in a fast-paced startup environment.

  • Comfortable working with both qualitative feedback and quantitative metrics to inform decisions.

Preferred Qualifications

  • Experience managing an affiliate program or running a partner/influencer program.

  • Familiarity with affiliate platforms.

  • Familiarity with the DTC tech stack (Shopify, Recharge, Klaviyo, etc.).

  • Background in subscription-based business models.

  • Experience training teammates or building team-wide processes.

Why Join Us

  • Direct responsibility for how Seen serves its customers every day, plus the systems that make that possible.

  • Close partnership with leadership; your insights from customer service and operations will directly inform product and strategic decisions.

  • High-growth environment with significant room to grow with the company.

  • Pre-tax health health insurance contribution

How to Apply

Send your resume and a short note about why you're interested in this position to hello@seennutrition.com.

Seen is an equal opportunity employer. We welcome applicants of all backgrounds and especially encourage applications from women, people of color, and members of other groups underrepresented in tech and CPG.

 

3. Community & Engagement Lead

Full-time  •  In-person  •  Reports to the co-CEO

About the Role

We're hiring a Community & Engagement Lead to grow and nurture the Seen community across every channel where our customers live. The primary focus of this role is building and engaging our community — across our Facebook group, YouTube channel, Instagram, TikTok, and more — while also managing and responding to customer inquiries and feedback.

As the Community & Engagement Lead, you will grow our brand presence, deepen customer loyalty, manage our UGC affiliate program, support the planning of educational webinars, and serve as the customer's voice inside the company by reporting feedback and reviews to product, marketing, and leadership on a weekly cadence.

Responsibilities

Community Growth & Engagement (Primary Focus)

  • Own the strategy and day-to-day operation of our customer community across all channels.

  • Grow and energize our Facebook group as the central community hub: drive membership, post engaging content, moderate discussions, and foster a loyal, active member base.

  • Identify and nurture top community members, brand advocates, and superfans.

  • Develop programs that deepen engagement, build loyalty, and turn customers into ambassadors.

  • Track community KPIs (membership growth, active members, engagement rate, sentiment) and continuously iterate to improve them.

Social Media Management

  • Manage day-to-day activity across all social channels, including Facebook, Instagram, TikTok, and YouTube. 

  • Plan and execute the social content calendar in partnership with marketing and creative.

  • Respond to comments, DMs, and tags in a timely, on-brand way.

  • Grow followers, watch time, and engagement metrics across every platform.

  • Stay on top of trends, formats, and cultural moments and bring fresh ideas to the team.

  • Maintain a consistent brand voice across every customer-facing channel.

UGC Affiliate Management

  • Own our UGC affiliate program end to end: recruit, onboard, and manage creators who represent the brand.

  • Coordinate content briefs, deliverables, posting schedules, and approvals with affiliates.

  • Track affiliate and creator performance, and partner with marketing to optimize spend and ROI.

  • Build and maintain long-term relationships with our top creators.

Educational Webinars & Events

  • Help plan and execute our educational webinars and other community virtual events.

  • Coordinate guest speakers, scheduling, promotion, technical setup, and post-event follow-up.

  • Partner with internal teams to ensure programming is on-brand, on-message, and valuable to the community.

  • Measure event performance (attendance, engagement, conversion) and iterate to improve outcomes.

Customer Service & Satisfaction

  • Assist with customer service by responding to customer inquiries across phone calls, email, and direct messages promptly and professionally.

  • Resolve issues, complaints, and escalations with empathy and accuracy, partnering with internal teams as needed.

Reviews & Customer Feedback

  • Monitor customer reviews and feedback across all channels, including the website, marketplaces, social media, email, and community.

  • Respond to reviews promptly and professionally, especially negative ones, to protect and strengthen brand reputation.

  • Synthesize qualitative and quantitative feedback into weekly reports for product, marketing, and leadership.

  • Surface emerging themes, trends, and customer pain points in real time so leadership can act quickly.

Qualifications

  • 2+ years of experience in community management, social media, customer experience, or a related role. DTC or CPG experience strongly preferred.

  • Hands-on experience growing and managing social media accounts across multiple platforms (Instagram, TikTok, YouTube, and Facebook).

  • Track record of building or growing an online community (Facebook group, YouTube channel) with measurable results.

  • Experience managing UGC creators, influencers, or affiliates, including briefs, deliverables, and ongoing relationships.

  • Excellent verbal and written communication with strong brand voice instincts.

  • Strong organizational skills and the ability to juggle multiple channels and workstreams in a fast-paced startup environment.

  • Comfortable handling customer inquiries across phone, email, and social channels.

  • Comfortable working with both qualitative feedback and quantitative metrics to inform reports and recommendations.

Preferred Qualifications

  • On-camera comfort for hosting lives, webinars, or short-form video content.

  • Familiarity with affiliate or creator management platforms and social media management tools.

  • Familiarity with the DTC tech stack (Shopify, Recharge, etc.).

  • Background in nutrition, wellness, beauty, or CPG.

  • Experience producing and organizing live content.

Why Join Us

  • Direct responsibility for how Seen is represented to customers every day.

  • Close partnership with leadership; your insights from the community and customer feedback will directly inform product and strategic decisions.

  • High-growth environment with significant room to grow with the company

  • Pre-tax health health insurance contribution

How to Apply

Submit your resume and a brief note on why you’re interested in working with Seen to hello@seennutrition.com.

Seen is an equal opportunity employer. We welcome applicants of all backgrounds and especially encourage applications from women, people of color, and members of other groups underrepresented in tech and CPG.